DELIVERY & RETURN INFO
SHIPPING & PICKUP INFORMATION:
You can conveniently shop online and choose either in-store pickup or direct delivery to your doorstep. We partner with top-tier carriers to ensure your order arrives safely and on time.
If you need same-day delivery, place your order before our daily cutoff time. To confirm availability, we recommend calling us before placing your order.
At checkout, you’ll see a summary of your selected items, pricing, and estimated delivery time. Delivery times may vary based on product availability, your delivery address, and the time of your order.
Please inspect your items carefully upon delivery and unload with caution. Velvet Interior and Designs is not responsible for any damage that occurs during unloading.
For questions or urgent requests, feel free to contact us at 780-887-7044 before placing your order.
RETURN POLICY:
You may return products at your discretion within 15 days of purchase. To qualify for a refund or store credit, all returned items must be in resalable condition and include their original packaging. Returns must be delivered to our office within the specified time frame.
Please note: Customers are responsible for return shipping costs and handling. Velvet Interior and Designs does not accept liability for items damaged during return transit.
We strongly recommend that you photograph all items before handing them over to your carrier, documenting their condition prior to shipment. These photos can be used to support a damage claim with your shipping provider in the event of any issues.
For any questions regarding returns, feel free to contact our team at 780-887-7044 or velvetinterioranddesigns@gmail.com before proceeding.